Product
Built for trustworthy AI support operations
SupportAI combines assistant automation, knowledge governance, conversation oversight, and operational analytics in one production-minded platform.
AI Assistant
Scenario-aware responses with confidence scoring and escalation paths.
Knowledge Base
Draft, publish, archive, and track usage across assistant responses.
Conversation Review
Searchable transcripts, feedback tracking, and internal notes.
Widget Control
Live customization with behavior toggles and embed code delivery.
Escalation Inbox
Priority-aware queue with assignment, SLA urgency, and resolution controls.
Analytics
Deflection, confidence, unanswered topics, and engagement insights.
Scenario-aware AI response layer
Response quality 82%Assistant answers blend knowledge context, confidence scoring, and fallback logic for safe support automation.
- Prompt guardrails with escalation branches
- Suggested follow-up prompts after each answer
- Confidence-aware fallback to human support
Automation adoption trend
Weekly growth in AI-assisted resolution volume
See the full workflow in action
Start the interactive demo to test realistic business scenarios.